FAQ | Oztmarket

FAQ

Are there any delivery delays due to coronavirus COVID-19?

Yes. Changes in demand for delivery due to the coronavirus COVID-19 mean that some delivery services are delayed. Australia Post is experiencing high network demand and is exploring all available transport alternatives and options, and working with the Australian Government, to minimise resulting impacts for customers.
How long have you been in business?

We are a Sydney based online store since 2013.
What makes you different from your competitors?

As one of the most reputable online stores, we offer a wide range of high quality gadgets at the most competive price and consistently deliver outstanding customer service.
From where do you operate?

Sydney, Australia.
Do you accept returns/exchanges over and above what customers are entitled to by law (i.e., a replacement/repair for a minor fault or refund for a major fault)?"

Yes. Please contact us for further details.
Do you allow refunds for a change of mind? If so, how long do customers have to contact you?"

If you have changed your mind about your purchase, they must be completely unopened and unused to receive a refund. They can only be returned due to a change of mind within 30 days of purchase.
I received the wrong products, what should I do?"

If you've received the wrong product, first of all, please don't use the item. Collect up any info you have about your order and then contact us to fix the problem. You can check whether it matches what's in your online account history and/or the email notifications we sent you about your order. The next step is to contact us for further assistance using the link at the bottom of this page.
My delivery arrived damaged, what should I do?"

We understand that it's really disappointing when something goes wrong and your delivery order arrives damaged or broken. If any products are delivered damaged or faulty or there are any errors in the products delivered to you, please get in touch via the Contact Us button at the bottom of this page.
To where do you ship? How long does it take you to process an order before it is dispatched?

We ship to Australia only. It will take us 1 business day to process an order before it is dispatched.
Where are your packages shipped from?

Sydney, Australia.
Do you ship packages internationally?

No.
How do you price your postage?

It depends on the products. Please refer to the postage details after you place an order.
What does “In-transit” mean for Australia Post tracking?

“In-transit” means that we have dispatched the goods to our postal office, and that they are travelling to the destination postal dispatch centre or post office, where a local driver or delivery person will be picking them up.
What does “No Events Found” mean for Australia Post tracking?

This is normal and that some packages show nothing on the tracking number lookup until they get to the destination post office or postal centre near the delivery point. Many Parcel Post Plus and even Express Packages going outside the Australia Post delivery network will show as “No Events Found” until the day they are going to be delivered. You can sometimes be able to contact Australia Post for more information.
I didn't receive all my goods, what should I do?"

There are number of reasons why different items from your order may not arrive at the same time. If some of your order has not arrived it is most likely that your order has been split into two shipments or some items may be on backorder. Orders containing multiple items will often be split automatically by the system depending on stock levels at the time your order was placed. This makes sure we can get your order to its destination as quickly as possible. Where a split shipment has been made, you will notice certain characters after your order number (such as -0 or -1). These characters indicate additional split shipments. For further information, you can log into your online account for an update on your outstanding and completed orders. If you have any queries regarding your order, please contact us via the link at the bottom of the page.
How do I track my order?

We offer a selection of tracked delivery services to suit your individual preference! If you select a tracked delivery service during checkout, you will receive an email containing a link to your tracking information after your order has shipped. Tracked services are a handy way of keeping an eye on your delivery’s progress. After your order has been shipped, you will receive an email containing a link to your tracking information so that you can follow your order’s journey and view the courier’s estimated delivery date. If you are not able to locate tracking information, please contact us via the link at the bottom of this page.
Can I change my delivery choice after placing my order?

No. You will be unable to edit your order’s delivery choice via the website after you have submitted your online order. If you need to make a change to your online order after purchase, please contact us.
Can I change or update my address on a delivery order?

It's possible in most cases, but you'll have to be quick. If your order has not yet been dispatched, you can request a change to your delivery address if you contact us using the link at the bottom of this page.
What payment methods do you accept?

We currently accept online payment by credit card, debit card, bank transfer and PayPal. We also accept cash if you pick up the order directly from our warehouse.
If you accept bank transfer, how long do customers have to make the payment before their order is cancelled and items returned to stock?"

Yes, please complete the bank transfer within 1 hour.
How do I contact OZ T-Market?

Please refer to the Contact Us web page for further details. We always try to respond to enquiries within 12 hours.