​If you have changed your mind about your purchase, they must be completely unopened and unused to receive a refund. They can only be returned due to a change of mind within 30 days of purchase.

 

If you've received the wrong product, first of all, please don't use the item. Collect up any info you have about your order and then contact us to fix the problem. You can check whether it matches what's in your online account history and/or the email notifications we sent you about your order. The next step is to contact us for further assistance.

 

We understand that it's really disappointing when something goes wrong and your delivery order arrives damaged or broken. If any products are delivered damaged or faulty or there are any errors in the products delivered to you, please get in touch via the Contact Us button at the bottom of this page.